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Food Safety

With over 500 food premises in the City of Playford, we promote food safety and ensure all businesses comply with legislation by:

  • Conducting routine food-safety inspections
  • Food-safety auditing for aged care and childcare businesses
  • Investigation of food complaints and food-poisoning incidents
  • Providing information and education about safe food-handling practices
  • Assisting SA Health with food recalls and food-poisoning outbreaks

Food Complaints

Our Environmental Health Officers (EHOs) investigate reports relating to food safety in businesses in Playford. Investigations are conducted in accordance with the South Australian Food Act 2001.

Reports can relate to any of the following:

  • Food poisoning
  • Food handling or food safety concerns
  • Foreign matter found in food (glass, plastic, hair, etc)

If you suspect you have experienced food poisoning from eating at a food business within the City of Playford, we suggest you seek medical attention immediately.

To submit a request to Council:

To report an issue or lodge a request for service:

Food Business Notification

All food business, including those that are home-based, must comply with Food Act 2001, Food Regulations 2017 and Food Safety Standards.

It is a requirement of the Food Act 2001 that all food businesses handling or selling food complete the notification forms prior to starting a business. Home-based businesses are also required to notify Council.

Food Safety Rating

We introduced a Food Safety Rating Scheme called 'Scores on Doors' for food businesses within the City of Playford. It’s our way of promoting food businesses and their level of compliance of safe food-handling practices, while helping you make informed decisions about where to eat.

The Scheme was developed by SA Health in partnership with State and Local Government. Visit the Food Safety Rating Scheme for more information.

Food Business Inspections

City of Playford’s Environmental Health Officers (EHOs) conduct routine inspections on the following businesses:

  • Commercial food businesses
  • Home based food businesses
  • Temporary or mobile food businesses
  • Businesses that prepare food for vulnerable people (hospitals, child care facilities, aged care facilities etc)
  • Events, markets, charities and community BBQs
How frequently are inspections conducted?

The frequency of inspections is dependent upon your food business classification under the South Australian Food Business Risk Classification, and:

  • the level of risk associated with the foods prepared by the business
  • compliance history
  • food safety skills and knowledge of staff and proprietors
Will I be charged for an inspection?

All food businesses are charged a fee for food inspections as prescribed in the South Australia Food Regulations 2017 in-line with City of Playford’s Food Inspection Fee Policy. Fee exceptions are given for not-for-profit or charitable organisations.

Food Safety Training

Our Environmental Health Officers (EHOs) provide free food safety training sessions for food handlers that work within the Playford area.

The training covers all aspects of what Officers look for during inspections and how food handlers can ensure they produce safe and suitable food – a free take-home workbook will be provided for your convenience.

For session times please contact the Environmental Health Team on 8256 0333, email: eho@playford.sa.gov.au – bookings are essential.

Free online training 'I’m Alert' can help you and your staff develop basic skills for safe and suitable food production.

Safe drinking water

For businesses that supply non-mains drinking water to the public, they must:

  • Adhere to the Safe Drinking Water Act 2011
  • Register with SA Health to be a water supplier
  • Develop and implement a risk management plan

NB: The Act does not apply to domestic use of rainwater tanks or other private supplies.

To access the registration form and standard risk management plans on safe drinking water supplies, please visit SA Health.