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Rates

Receiving your rates

Rates notices are sent out by post, or residents may choose to receive their rates notice by email or electronically through BPAY View.

How do we calculate your rates?

Council goes through a rigorous process to calculate council rates each year. To understand this process, information outlining rates and how they are determined is outlined in our Annual Business Plans every year.

Read more in the Rates and Annual Business Plan FAQ's 2019/20.

How do I have my rates notice delivered by email?

To have your rates notice delivered to your device or computer go to Digital Rates Request form and follow the steps.

Remember to have your Assessment Number handy. This can be found on the top right hand corner of your rates notice.

Please note – first electronic delivery of rates notices will occur in April 2020. Depending on the date you register, you may still receive one final paper notice before email delivery commences.

How do I have my rates notice delivered online through BPAY View?

BPAY View sends rates and overdue notices straight to the same online bank that you use to pay them and provides notifications, reminders and secure online access, simply:

  1. Log into your internet or mobile banking
  2. Look for the BPAY View or View Bills section
  3. Register to receive your City of Playford rates notice

NB: Once registered, paper notices will no longer be issued.

To find out more about BPAY View visit their website.

How do I view my rates notices through Council’s website (Playford Online Services)?

To view copies of rates notices online, you need to be registered for Playford Online Services and be the current ratepayer for the property.

STEP 1: View our step by step video

  1. View the video on our Playford Online Services web page.

STEP 2: Register to Playford Online Services

  1. Go to reportandpay.playford.sa.gov.au
  2. Select 'Ratepayer Registration' and follow the steps to set up your account.

Remember to have your Rates Notice handy. Your Registration Name and Username ID can be found on page 2 of notices issued after January 2020. If additional login details are required, please phone Customer Contact on 8256 0333.

STEP 3: Viewing Your Notices

To view your notices, you will first need to sign into Playford Online Services and follow the steps below:

  1. From the home page select 'View Rates Notices'
  2. On the Rates Summary screen select your Ratepayer Name highlighted in green.
  3. Scroll down and select 'Rates Notices'
  4. Select the rates notice icon to view your notice

Please note - you can only view properties if you are the current ratepayer. If you have sold a property, you will no longer be able to view rates notices for that property. Please make sure you save any required rates notices before property settlement.

If you have a Property Manager, your request for digital delivery of rates notices will override mail delivery to the Property Manager. We advise you to notify your Property Manager of this change.

What if I still want to receive my rates notice by mail?

If you wish to continue to receive your notices in the mail, you don't need to do anything.

Digital Rates Documents

Paying your Rates

We want to make payments as easy as possible for you, which is why we provide a number of payment methods.

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Paying your rates by Direct Debit

An easy way to stay on top of your Council rates is by setting up an ongoing direct debit. You can set up your account online with weekly, fortnightly, monthly or quarterly payments.

Register to set up direct debit payments by visiting Playford Online Services.

Do I need to register to Playford Online Services to set up a direct debit?

Yes. If you are not already registered, you can register by:

  1. Visiting Playford Online Services at reportandpay.playford.sa.gov.au
  2. Selecting 'Ratepayer Registration' and following the steps to set up your account

Remember to have your Rates Notice handy. Your Registration Name and User ID can be found on page 2 of notices issued after January 2020. If additional login details are required, please phone Customer Contact on 8256 0333.

You can also view a step by step video on our Playford Online Services web page.

I am registered to Playford Online Services - how do I set up a direct debit?

First, sign in to your account and follow the steps below:

  1. From the home page select 'Set up direct debit'
  2. On the Rates Summary screen select your Ratepayer Name which is highlighted in green.
  3. Scroll down and select 'Request direct debit' and follow the prompts.

If you encounter any problems when setting up a direct debit, first watch this step by step video and if you are still unable to resolve your problem, please call the Rates Team on 8256 0333.

Rates Due Dates

City of Playford has a quarterly system of rating. The due dates for 2019/20 are:

  • Instalment 1 – 2 September, 2019
  • Instalment 2 – 2 December, 2019
  • Instalment 3 – 2 March, 2020
  • Instalment 4 – 2 June, 2020

Having Difficulty Paying Rates?

The City of Playford is committed to help those experiencing financial hardship to manage payments with a goal to clear outstanding and ongoing rates' debt.

Our team can work with you to set up regular payment deduction by Centrepay and direct debit. We encourage you to contact us as soon as you become aware you may have difficulties in making payments.


Are you experiencing Financial Hardship?

We can refer you to a free accredited financial counsellor to help manage your finances and set up regular repayments for your rates.

To learn more, you can chat to our Rates Team on 8256 0333 or email us on ratesassist@playford.sa.gov.au.


Hardship policy

This Policy provides options for ratepayers seeking rates relief due to hardship or extenuating circumstances. Council may refer the ratepayer to an accredited financial counsellor or negotiate a flexible longer-term debt repayment arrangement. Section 182 of the Local Government Act 1999 advises Council can grant rates relief due to hardship or extenuating circumstances.

Rates Relief

Cost of Living Concessions

From July 2015, Council concessions were replaced with State Government cost of living concessions.

For information on concession eligibility, applications and payments contact the Department of Communities and Social Inclusion (DCSI):

Website www.sa.gov.au/concessions

Email concessions@sa.gov.au

Concessions Hotline: 1800 307 758

Rate Rebates

Council’s may grant a rebate of rates payable where Council considers that the applicant meets the requirements under Chapter 10, Division 5, of the Local Government Act 1999. If you feel you may be eligible for a rebate, please complete the “Application for Rates Rebate” document below.

Seniors Rates Postponement

Seniors Rates Postponement allows eligible ratepayers who are Seniors Cardholders to postpone payment of Council rates amounts over $500 per year until eligibility ceases, upon which any outstanding amount falls due.

This can assist ratepayers who have a high level of equity in their home, but are on limited incomes.

Other Council Rates Information

Our Rating Policy is a strategy to make sure Council rates are charged across the Playford community along with the methods and timeframes for collection of rates.

The policy deals with specific issues such as:

  • Method used to value land
  • Structure of rates - how rates will be imposed across the community (general rates, differential rates, fixed charges, etc)
  • Payment dates
  • Late payment fees
  • Options for rate relief

This policy does not set the amount of rate revenue to be collected, as that is determined by the annual City Plan and Budgeting process which is adopted in June each year.

Commercial Rate Strategy

In June 2014 the Council approved the commercial rating strategy, with 75% of new commercial rate revenue received from growth to fund rate reductions to all businesses over the next 13 years. This strategy is an integral part of a greater plan to encourage growth in business development and employment opportunities in the City of Playford.

For further information please view the Commercial Rate Strategy document on the link below.

Single Farm Enterprise

If your land use has been defined as primary production on two or more rate notices, you may be entitled to be considered as a single-farm enterprise.