The City of Playford has the goal of making our council area South Australia’s Next Great City. This lofty goal requires a plan – many plans, in fact, that all combine to give the people of Adelaide’s north a roadmap that turns their community vision into a reality for our future generations.

Playford tracks a range of metrics to how we are performing from year to year, and beyond. This can range from how satisfied our residents are, through to how quickly we deal with customer requests, even how much satisfaction our own employees report through working for the City of Playford.

We are committed to understanding, listening and engaging our community. One of the ways we do this is through our annual survey. This helps us understand our community’s experiences of living, working, studying and visiting Playford, and identifies opportunities for improvement.

The City of Playford has a comprehensive service standards system established to track key community outcomes and report performance on a quarterly basis to the community.

By-laws are local laws established by Council to deal with issues specific to the area.  Council creates by-laws which can include prevention of nuisances, controlling animals, activities dangerous to health, pollution of water, risk of disease, and protecting the health and comfort of residents.

The Freedom of Information Act 1991 provides a legally-enforceable right of access to documents within South Australian state and local government’s possession. The purpose of Freedom of Information is to make the business of government and Council open, transparent and accountable.

Policies and procedures are endorsed by Council and form the backbone of our operations, guiding us on how we manage our volunteers, how often we collect kerbside waste, the rules around building private swimming pools, through to how flags are displayed at Council-owned facilities.

Council annually reviews and endorses a fees and charges schedule.

The Annual Business Plan and Budget is the 12-month plan to deliver the Strategic Plan and securing funding towards Council’s goals, services and projects.